Refund policy

Last updated: October 23, 2026

OinkerHub sells digital products, including software licenses and downloadable files. They are delivered instantly and can't be returned, so all sales are final except in the situations listed below. Please read the product description, the system requirements and our Terms of Service before you buy.

1. Digital products are final sale

Your license key and download are delivered as soon as your payment is complete. By completing your purchase, you ask us to deliver the digital content immediately. You also acknowledge that, as far as the law allows, you lose any right to cancel or withdraw from the purchase once delivery has started.

2. When we will refund you

We will give you a full refund in any of these situations:

  • (a) Duplicate or accidental charge. You were charged more than once for the same order, or you accidentally bought the same product twice and the extra license has never been activated. Contact us within 14 days of the charge.
  • (b) It never works on a supported setup. The product has never worked on a supported setup (defined below), you contacted support within 7 days of purchase, and we couldn't get it working after reasonable troubleshooting. You need to work with us on troubleshooting, for example by answering questions and sending screenshots or logs when asked.
  • (c) We discontinue it within 7 days. Within 7 days after your purchase, we discontinue the product or announce that we will no longer support or update it.
  • (d) Non-delivery. You never received your license key or download, and we can't deliver it within 5 business days of you contacting us.

When a refund is issued, the license that goes with it is deactivated.

Supported setup

  • Windows 10 or Windows 11 (64-bit) on a PC.
  • The PC version of the game, installed through an official launcher (Steam, Epic Games Store or NetEase's Loading Bay) and updated to the current version.
  • Installed with our official installer, with its setup steps completed.
  • Any other requirements listed on the product page.

3. What is not eligible for a refund

  • Change of mind, no longer playing the game, or not liking the result.
  • Performance or visual results that differ from what you expected. Results depend on your hardware, settings and game version.
  • Temporary breakage after a game update. We work to release fixes, but we don't promise when (see our Terms of Service).
  • Your antivirus or other security software blocking, quarantining or deleting our files, or you choosing not to complete the setup steps.
  • Unsupported setups, for example macOS, Linux, Steam Deck, consoles, cloud gaming, virtual machines or unofficial copies of the game.
  • Conflicts with other mods, overlays or third-party software.
  • Any warning, restriction, suspension or ban of your game or platform account, or any lost items or progress.
  • Licenses revoked for breaking our Terms of Service, for example by sharing, reselling, cracking or leaking, or through chargeback abuse.
  • Changing PCs or hardware. Use a HWID reset instead (see our Terms of Service).
  • Requests made after the time limits above.

4. How to request a refund

Email zTagzo64@gmail.com or, for faster replies, open a support ticket in our Discord (discord.gg/Oinkers) and include:

  • Your order number and the email you used at checkout.
  • Your license key.
  • The reason for your request. For technical problems, describe what happens and add screenshots if you can.

Approved refunds go back to your original payment method. Your bank or payment provider may take 5–10 business days to post it.

5. Chargebacks and payment disputes

Please contact us before contacting your bank. Most problems can be solved quickly. If you open a chargeback or payment dispute instead, your license will be suspended while the dispute is open. We will respond with records of your purchase, your agreement to our policies, delivery and license activation. If a chargeback is fraudulent or abusive, we may permanently revoke your licenses and refuse future orders.

6. Your legal rights

This policy does not limit any rights you have under consumer protection laws that cannot be waived, including rights that apply if digital content is faulty, not as described or not supplied. If you live in the European Union, the United Kingdom or another place with similar rules, you consent at checkout to immediate supply of digital content. You also acknowledge that you lose your right of withdrawal once supply begins. This does not affect your right to a remedy if the content is faulty.

7. All digital products

This policy applies to every digital product we sell, including software, configuration files and cosmetic or skin mods, unless the product page says otherwise.